How to configure the settings for an Escalation/overdue of a Ticket in Exenta HRMS

Home Knowledge Base Help Desk How to configure the settings for an Escalation/overdue of a Ticket in Exenta HRMS
  1. Primarily Login to Exenta HRMS, enter the given Username and Password
  2. On the Home Screen, Click onto the configuration Icon at the top right corner.
  3. On Clicking the Configuration Icon you will be taken to the Configuration Area
  4. Now, In the configuration area Menus will appear on the Right side of the page.
  5. From the menu area, please click onto Help Desk  and the Configuration icons will load at once.
  6. Click onto Escalation Settings and the new screen will appear.
  7. Choose the company by  the dropdown
  8. Check mark yes/no in the use escalation/overdue service.If yes, then click onto set escalation/overdue button on the left.
  9. To set an escalation/overdue in the new screen choose the company by the dropdown
  10. Select the support function
  11. Determine the type – Escalation or Overdue.
  12. Determine the time period to be set for a ticket to be qualified as an escalation or overdue.Input the no. of hours/days/weeks which have passed since the request time.
  13. Click Save Button to complete the set up.

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