How to raise a ticket in Exenta HRMS Help Desk.

Home Knowledge Base Help Desk How to raise a ticket in Exenta HRMS Help Desk.

This article analyses the steps to raise a ticket in Exenta HRMS Help Desk.

A help desk package in Exenta will help streamline your platform and to allow you and your employees to focus on long term goals and concerns. Unless you have a fully staffed HR department, there’s little reason to ever go without a help desk package. It provides you with unparalleled access to crucial information and a system to handle your HR needs.

One such enabled feature in Exenta Help Desk is the Ticketing System.

Ticketing systems  helps to ensure every member of the team has the ability to develop a strong emotional connection with the company.

By implementing Ticketing system, the concerned team be able to act quickly to employee questions coming into your shared HR help desk software inbox, and also be able to set up categories for the types of questions coming in.

Raise a Ticket
i) Primarily, Login to Exenta HRMS using your Username and Password
ii) Click onto the Phone symbol which is the Help Desk at the top right corner.
iii) Click onto Manage Accounts in the menu section at the right
iv) In the My Ticket Page, to raise a new one, click onto Create Ticket button.
v)To search for the already raised tickets you may fill in the necessary details in the sections given and click onto search and the details will appear below.
vi)Once the create Ticket Page appears, you will see the Ticket No: and the Request Date being automatically Enabled.
vii)Now, Choose the company by the dropdown
viii) Determine the Support Function, Category and Priority by the Drpdown
ix) Describe the Issue or the tsk which has to be delivered in blank template given
x) Choose an attachment and click onto save button to complete the process.

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