Category: Help Desk

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How to Manage Approvals of Ticket in Exenta HRMS

Primarily, Login to Exenta HRMS using your Username and Password Click onto the Phone symbol which is the Help Desk at the top right corner. Click onto Manage Approvals in the menu section at the right The list of Tickets to be approved appears and the thumbs up and thumbs down icons are shown for […]

How to configure the settings for an Escalation/overdue of a Ticket in Exenta HRMS

Primarily Login to Exenta HRMS, enter the given Username and Password On the Home Screen, Click onto the configuration Icon at the top right corner. On Clicking the Configuration Icon you will be taken to the Configuration Area Now, In the configuration area Menus will appear on the Right side of the page. From the menu […]

How to Add a Help Desk Category in Exenta HRMS

Adding a new category in Help Desk is mainly attributed to the ticketing process enabled in Exenta. For every ticket to be raised by an employee the admin can assign a specific employee to fix every issues occurring under a particular department/category.Therefore an employee can raise a ticket and choose a category where the issue […]

How to raise a ticket in Exenta HRMS Help Desk.

This article analyses the steps to raise a ticket in Exenta HRMS Help Desk. A help desk package in Exenta will help streamline your platform and to allow you and your employees to focus on long term goals and concerns. Unless you have a fully staffed HR department, there’s little reason to ever go without […]